Ordering, Returns, and Refund Policies

At BJohn Creations, your satisfaction is important to us. If you have any problems using the site, any suggestions or comments, please inform us using the Contact Us form on our website.

This document gives you general information about how you can place orders, how we process those orders, how you can cancel orders, and claim refunds for returned products.

Placing Orders

Ordering goods from our website is simple. Browse our online product catalogue and the required items to the shopping basket. Once, you have finished adding items to the basket, you can review the basket by clicking the cart icon. You can add, delete or update quantities of the items.

Once you have the required items in the basket, you are ready for checkout. Just click Checkout, and you will be taken to the checkout page.

If you have purchased previously from us, you can login with your user id and your addresses and other details will be automatically populated. If this is your first order with us, please enter the required details. After your first order is processed, you will get an email with your login details.

Shipping costs are automatically calculated and added to your bill. Shipping costs can vary depending on the items in your basket, your location and your choice of shipping method (when available).

Product prices are usually inclusive of taxes. If taxes are extra, they will be calculated and added to bill.

Click on the place order button to place the order and make payment (except for COD orders). The system will take you to the payment gateway where all payment options including credit cards will be displayed. Once payment is completed, you will be returned to our site where you will get your order number and other information related to your order.

Order Acceptance

All orders are subject to review. Your payment account is not immediately debited when you place an order. We only authorize the amount with the payment gateway. We debit your card or other payment instrument only after we determine that we can accept and process your order.

Orders will be processed only if they go through our fraud risk and other checks. If we are unable to accept your order, we will cancel the order and the payment authorization will be cancelled. In this case, your account will not be debited.

Order Cancellation And Returns

Business to Consumer – Your Right to Cancel

Under the Distance Selling Regulations, you can cancel and return an order to us without giving a reason. Please notify us in writing within a seven-day “cooling off” period. The period starts the day after the day that goods are received.

Once the goods are returned and received by us, we will be happy to make a refund for the full value of the goods. Items must be returned unopened, unused and in their original packaging.

Please ensure when returning goods that you use a reputable delivery service that can provide evidence that they have delivered the goods back to us.

We can arrange a reasonably priced courier collection service for larger items, please contact us for details. Please ensure that items for return are packed with sufficient care to ensure damage does not occur in transit. We will not accept responsibility for damage to returned items caused by insufficient packaging. In most cases, sufficient packaging means inside a strong cardboard box with adequate internal cushioning around the product.

When exercising the right to cancel, goods are to be returned at the customer’s cost. However, refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they are made available for collection. The direct cost of collection will be deducted from the refund. We will refund the full amount of the goods (excluding delivery/collection costs) within 30 days of your cancellation. Refund, whether full or partial, will be made by the same means in which the original payment was made while placing the order. All refunds will be made within 30 days of the agreement to make a refund.

Business to Business – Your Right to Cancel

Distance Selling Regulations DO NOT apply to Business to Business orders. Business Customers are defined as Sole Traders, Partnerships, Limited companies etc. purchasing goods from us by Internet, Mail Order, Over the Phone or by Proforma Invoice for use at their business. SEE BELOW for Business to Business terms & conditions.

If you wish to cancel an order, you may do so at any time up to 5 working days from the day after you receive the order by contacting us in writing. This is providing the products are unused, unopened, in their original packaging and that you return them to us at your own expense and risk by insured means with adequate packaging to protect in transit from damage. You must ensure they are not damaged and that the packaging is not defaced.

Provided that we receive the Products within the specified period in the condition mentioned above, then we will issue a store credit for an amount that can be used to purchase goods from us later. This amount will be the cost of the returned goods, but we reserve the right to take a restocking fee of a minimum 10% of the value of the goods. We also reserve the right to deduct the shipping costs incurred while sending the goods to you. This applies even when the item(s) came with free shipping.

Damaged or Missing Items

In most cases, goods are delivered to you on time and in good condition. In the rare instances, items may get damaged, misrouted, or lost in transit. If items are missing or damaged, please contact our Customer Services team immediately and we will rectify the situation as soon as possible. Please note that for damaged items we need pictures to speed up the replacement or refund process.

Checking Deliveries

You agree to open all the boxes and check the goods for damages missing or incorrect items on the day of delivery. You must inform us about any issues within 3 days of delivery. IF WE ARE NOT NOTIFIED WITHIN 3 DAYS OF DELIVERY, WE MAY NOT BE ABLE TO PROCESS A REFUND OR REPLACEMENT FOR YOU.

You agree to indemnify us in full for any losses we suffer because of your failure to notify us within 3 days.

Disputes and chargebacks

If you have any issue with an order or transaction, you are requested to get in touch with us. Opening a dispute or chargeback with the payment gateway or credit card company, will result in delays.

This document is a part of our terms and conditions. If you have any queries regarding payment or order processing, please contact us. We will be happy to help you.